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Terms & Conditions

The Terms and Conditions (T&C’s) contained herein along with the Privacy Policy, form an Agreement regulating the relationship with regard to the use of our “shopping platform” (Site or Website) by the User. Please read this Agreement carefully. By accessing, browsing, visiting and/or using the Site, for any reason whatsoever, the User is deemed to have understood and accepted the terms and conditions listed herein. The User is advised to regularly check for any amendments or updates to the terms and conditions set out herein, from time to time.

Red Door Online Pvt. Ltd. (Henceforth referred to as RDO or Company) is the owner of the Site and the products displayed on the Site. The Company reserves the right to accept or reject the online offer of the User. Products/Services and information displayed on the Site constitute an "invitation to an offer". The User’s order for purchase constitutes an "offer" which shall be subject to the terms and conditions as listed herein.


"Agreement" means the Terms and Conditions (T&C) contained herein along with the Privacy Policy. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced.

"Customer" means and includes any Natural person/ Legal entity/ Buyer who makes an offer on any of the websites of Red Door Online for sale of the products promoted or displayed on the Site, by placing an order on any of its Sites. "Information" is defined as any information the User provided to eZmaal in the registration, buying or listing process, in the live contact or feedback area or through any e-mail feature.

The websites "eZmaal", “Bitfang”, eZphotovideo” and eZgames” are the trade and domain names associated with Red Door Online Private Limited which is a Company registered under the provisions of the Companies Act 1956 (Act I of 1956) and having its registered office at Red Door Online, R-69, Opp. Juhu Beach, Juhu Tara Road, Juhu, Bombay – 400049 (which expression unless repugnant to the contents herein shall mean and include its successors, assigns and administrators)

"Product/s" includes the goods, services promoted / displayed on the Site and/or sold by any of the above listed websites as per terms and conditions as listed herein.

"Services" means the services offered on the Site solely for the reason of aiding the offer or sale of the Products.

"Site" means the internet website having the internet protocol address after our site names. Eg.www.eZmaal.com.

"Manufacturer" means any person / legal entity, trade organization/s, manufacturer/s, shop etc. who has manufactured the Products that are promoted/ displayed and/or sold on the Site.

"User" includes every person who accesses, browses, visits and/or uses the Site and includes a Customer.

Product Listings

The Company strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our websites. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors.

In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, the Company shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to websites from any of our websites are provided as resources to customers looking for additional information and/or professional opinion. We do not assume responsibility for the claims and/or representations made on these or any other websites.



  1. Unless the context otherwise requires, (i) words importing the masculine gender shall also include the feminine gender and vice versa; and (ii) the use of the singular shall include the plural and vice-versa.

  2. The terms "herein", "hereof", "hereto", "hereunder" and words of similar purport refer to this Agreement as a whole.

  3. The words "include" and "including" are to be construed without limitation.

The Agreement between the User and Red Door Online shall be subject to the following terms and conditions

  1. Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/ by minors are strictly prohibited.

  2. If the User is registering as a business entity, he represents that he has the authority to bind the entity to this Agreement. Unless otherwise specified, the materials on the Site are directed solely at those who access the Site from India. The Company makes no representation that any Products or Services are appropriate for use, or available outside India. Those who choose to access to the Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. We deliver the Products only within India and will not be liable for any claims relating to any Products ordered from outside India.

  3. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the shopping services of our websites, the User agrees to be bound by the Terms and Conditions.

  4. All prices, unless indicated otherwise are in Indian Rupees. The prices displayed are Inclusive of Goods and Services tax, applicable in accordance with the law. All purchases shall attract GST at varying rates as determined by statutory bodies. In addition, shipping will be charged as and when applicable. All such taxes shall be payable/ recoverable by/from the Customer.

  5. "We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"

  6. All displayed prices and availability of the Products are subject to change without prior notice at the sole discretion of the Company.

  7. The Company reserves the right to refuse or cancel any order placed for a Product that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed by us then the same shall be credited to the account of the User and duly notified to such User by email.

  8. In a credit card transaction, the User shall use his own credit card. The Company shall not be liable for any credit card fraud. The liability to use a card fraudulently shall be on such User and the onus to prove otherwise shall be exclusively on the User.

  9. On receipt of purchase orders the Company shall, as per due process (depending on the mode of payment) dispatch the Product to the Customer. Any request for cancellations of orders once duly placed on the Site, shall not be entertained.

  10. In the event that a non-delivery occurs on account of a mistake by the Customer (i.e. wrong name or address) any extra cost incurred by the Company for redelivery shall be claimed from such Customer. In the event that the Customer for any reason whatsoever abstains from honoring these charges then the Company shall have the right to withhold the delivery of the Product to such Customer and/or his nominee, in lieu of the payment of extra cost contemplated in this clause.

  11. The Company shall not be liable for any delay / non-delivery of the Products, for reasons, including flood, fire, wars, acts of God that are beyond its control.

  12. The User expressly agrees that the use of the Service(s) and the Products on any of our websites is at the sole risk of the User. The Products are provided on an "as is" basis without warranties of any kind, whether express or implied. Red Door Online, its affiliates, employees, agents, consultants, contracted companies make no warranties of any kind, whether expressed or implied, for the Products it is providing or as to the results that may be obtained from use of the Products, or as to the accuracy, reliability or content of any information, service, or merchandise provided through the Site. It is hereby also clarified and understood that all warranties, implied or express take place between the Manufacturers and the Customer.

  13. In the event that the product is found to be defective, the Customer can utilize the services of the Manufacturer, in respect of any guarantee, warranty etc. Red Door Online shall not incur any liability for the defective product, but may at its sole discretion, act as an intermediary between the Manufacturer/ Vendor and the Customer. Presently, the Service(s) are being offered free. However, we reserve the right to charge a fee for any or such facilities, in accordance with the extant policies of the Company at the relevant time.

  14. Notwithstanding anything contained herein, Red Door Online acts only as retail traders through various platforms (online web store, print ads, call centre, mail order catalogues, SMS. etc.) for various Manufacturers/ Vendors and shall in no way be responsible for any quality of Product, replacement, damages, additional cost , losses, expenses and/or taxes incurred by Users of the Products. In no event shall Red Door Online, its directors, officials, representatives and employees be liable for any damages relating to the Products.

  15. For large order values, with payments in excess of Rs. two lac, the Customer is required to submit further verification details in form of PAN and/or Adhaar cards to enable further order processing. In the event of the inability of the Customer to do so, then the order will be liable to be cancelled and the order amount minus gateway charges along with taxes, if any, will be refunded to the Customer.

  16. In the event of any order cancellations from customer end then the order amount will be refunded minus gateway charges along with taxes, if any.

  17. The User agrees to use the Services and/or Products provided by the Company, its affiliates, consultants and contracted companies, for lawful purposes only.

  18. When the User visits the Site or sends emails to us by means of electronic communication The User consents to receive communications from our Company electronically. We shall communicate with the User by email or by posting notices on the Site.

  19. The User agrees that all agreements, notices, disclosures and other communications that the Company provides to the User electronically satisfies any legal requirement that such communications be in writing.

  20. The Company shall protect the Information in accordance with the Privacy Policy as listed on the websites. If the User use the Site, he is responsible for maintaining the confidentiality of his account and password and for restricting access to his computer, and he agrees to accept responsibility for all activities that occur under his account or password.

  21. The Company shall not be liable to any person for any loss or damage which may arise as a result of any failure by the User to protect his password or account. If the User knows or suspects that someone else knows his password he should promptly notify us by contacting us through the address provided on our websites. If the Company has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require the User to change his password and/or we may suspend any Users account without any liability to Red Door Online.

  22. The User further agrees to:

    Provide true, accurate, current and complete Information about himself as prompted by eZmaal.com's registration form (including information being the "Registration Data"), as and when required by the Company.

    Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provides any information that is untrue, inaccurate, incomplete, or not current or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the Agreement, we have the right to indefinitely suspend or terminate you’re the membership and refuse to provide the User with access to the Site.

    Read and has agreed to all conditions laid under "Terms and Conditions" and "Privacy Policy".

  23. The company will not be responsible for any damage suffered by Users from use of the Services and/or Products on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the Vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

Copyright & Trademark

Red Door Online and its suppliers, licensors and the Manufacturer expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of the Companies or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Red Door Online. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express written permission of the Company. The User shall not modify, distribute or re-post anything on this website for any purpose. The website names, logos and all related product and service names, design marks and slogans are the trademarks or service marks of Red Door Online. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to the User and do not in any way constitute or imply the Companies endorsement, sponsorship or recommendation of the third party, information, product or service. Red Door Online is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, the User does so entirely at his own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. The User may download or copy the Contents and other downloadable materials displayed on the Site for his personal use only. No right, title or interest in any downloaded materials or software is transferred to the User as a result of any such downloading or copying. The User may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Red Door Online or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by the Company, one of its affiliates or by third parties who have licensed their materials to Red Door Online and are protected by Indian and international laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of Red Door Online and is also protected by Indian and international laws.


Objectionable Material

The User understands that by using this Site or any Services provided on the Site, he may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. The User agrees to use the Site and any service at his sole risk and that to the fullest extent permitted under applicable law, eZmaal.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to the User.


We have made every effort to display the colors of the Products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that the Users monitor's display of any color will be accurate.

The User Agrees and Confirms

  1. That the User will use the Services and/or Products provided by Red Door Online, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.

  2. That the User shall provide authentic and true information in all instances where such information is requested of him. Red Door Online reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation, such details are found not to be true (wholly or partly), Red Door Online has the right in its sole discretion to reject the registration and debar the User from using the Services of the Company and / or other affiliated websites without prior intimation whatsoever.

  3. That User is accessing the Services available on this Site and transacting at his own and sole risk and is using his best and prudent judgment before entering into any transaction through this Site

  4. That the address at which delivery of the Product ordered by the Customer is to be made will be correct and proper in all respects.

  5. That before placing an order the Customer shall check the Product description carefully. By placing an order for a Product the Customer agrees to be bound by the conditions of sale included in its description.

The User shall not use the Site for any of the following purposes:

  1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

  2. Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

  3. Gaining unauthorized access to other computer systems.

  4. Interfering with any other person's use or enjoyment of the Site.

  5. Breaching any applicable laws;

  6. Interfering or disrupting networks or web sites connected to the Site.

  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner of such right

  8. The User agrees to defend, indemnify and hold harmless eZmaal.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, counsel fees caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to eZmaal.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of the obligations under this Agreement or arising out of the violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.

Site Security

  1. The User is prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Red Door Online will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting such Users who are involved in such violations. The User agrees not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. The User agrees, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from the Site, on this Site using a standard web browser.

  2. This Agreement is effective unless and until terminated by either the User or Red Door Online. The User may terminate this Agreement at any time, provided that he discontinues any further use of this Site. The Company may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny the User access to the Site, Such termination will be without any liability to the Company. Upon any termination of the Agreement by either you or the Company, the User shall promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Agreement or otherwise. He Company’s right to any Information shall survive any termination of this Agreement. Any such termination of the Agreement shall not cancel the obligation of the User to pay for the Product already ordered from the Site or affect any liability of the User that may have arisen under the Agreement.

  3. The Site provides content from other Internet sites or resources and while we try to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. The Company will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer does not apply to any Product warranty offered by the Manufacturer of the Product as specified in the product specifications. This disclaimer constitutes an essential part of this Agreement.

  4. To the fullest extent permitted under applicable law, the Company or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this Agreement. Without prejudice to the generality of this Clause, the total liability of the Company to you for all liabilities arising out of this Agreement be it in tort or contract is limited to the value of the Product ordered by the Customer.

  5. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. Unless otherwise specified herein, this Agreement constitutes the entire Agreement between the User and Red Door Online with respect to the Services and the Products and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and Red Door Online with respect to the Services and the Products. Red Door Online's failure to act with respect to a breach by the User or others does not waive its right to act with respect to subsequent or similar breaches.

  6. This Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any disputes arising out or pertaining hereto. The decision of Red Door Online, in respect of any dispute or difference either in interpretation or otherwise, of any terms of this Agreement between the parties hereto, shall be final and binding on the User.

  7. Based on the regulations laid at different times, we may have to request certain documentation (especially for larger volume items) before we can ship your order. We request customers to bear with us. Your co-operation on the same is highly appreciated.